To begin the troubleshooting process, what would you Investigate first in this situation?

You are having issues with fetching user and group Information periodically from the domain controller and posting that information to your tenant instance in the Netskope cloud.

To begin the troubleshooting process, what would you Investigate first in this situation?
A . On-Premises Log Parser
B . Directory Importer
C . DNS Connector
D . AD Connector

View Answer

Answer: B

Explanation:

The Directory Importer is a component of the Netskope Adapters that connects to the domain controller and periodically fetches user and group information to post that info to your tenant instance in the Netskope cloud1. If you are having issues with this process, the first thing you should investigate is the Directory Importer itself. You can check the status of the Directory Importer service, the configuration file, the logs, and the connectivity to the domain controller and the Netskope cloud2. Therefore, option B is correct and the other options are incorrect.

Reference: Configure Directory Importer – Netskope Knowledge Portal, Troubleshooting Directory Importer – Netskope Knowledge Portal