This activity is designed to prevent which of the following conditions?

Operational management in the IT department has developed key performance indicator reports, which are reviewed in detail during monthly staff meetings.

This activity is designed to prevent which of the following conditions?
A . Knowledge/skills gap,
B . Monitoring gap.
C . Accountability/reward failure,
D . Communication failure.

View Answer

Answer: D

Explanation:

The development and detailed review of key performance indicator (KPI) reports during monthly staff meetings primarily address potential communication failures. This activity ensures that all team members are aware of the department’s performance, expectations, and areas needing attention, thus enhancing transparency and communication within the department.

Reference: Management and organizational theory on performance management and communication; IIA guidance on operational effectiveness.