A technician recently discovered me root cause of an application error that several users have been experiencing.
The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
A . Write a knowledge base article in the ticketing software to expedite future Incidents.
B . Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.
C . Work with the developer to proactively collect the application logs to identify future errors of this type.
D . Send an email communication to the company about the issue and the steps taken to resolve it.
Answer: A
Explanation:
CompTIA 6-Step Troubleshooting Process:
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