Question #1
What are functional components?
- A . They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone
- B . They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream
- C . They represent the output of the Requirement to Deploy value stream
- D . They are the smallest standalone technology units that are useful to IT service provider
Correct Answer: D
Question #2
What does the system of record fabric for IT management include?
- A . Service models flowing across the service backbone
- B . Functional components and their interactions
- C . Data objects, their relationships and inter-dependencies
- D . Value streams and their typical activities
Correct Answer: C
Question #3
Complete the sentence. According to the IT4IT Reference Architecture, the IT value chain is ______________.
- A . an economic framework describing how businesses produce value
- B . the IT service lifecycle as represented by its data objects and how they flow across IT management systems
- C . the set of functional components used by every IT department, supporting the IT service backbone
- D . the series of value-adding activities that every IT department should perform
Correct Answer: D
Question #4
How does the IT4IT Reference Architecture use the value stream concept?
- A . As a way of grouping functionality to provide context for where value is being created and delivered
- B . To support predictable, sequential, waterfall approaches to IT service delivery
- C . As a macro-process and capability architecture to provide context for IT value delivery and operations
- D . In order to be compliant with the Value Chain concept of Michael Porter
Correct Answer: A
Question #5
Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?
- A . Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
- B . The investment in each service is quantified in the service portfolio; software license percentage is use
- C . Increase automatically remediated Events; increase the percentage of Events correlated to a business service
- D . The percentage of automated tests; arrival and departure rate for work
Correct Answer: B
Question #6
What is the purpose of the Request Rationalization functional component?
- A . Presenting service offers to consumers and facilitating consumption and payment
- B . Aggregating catalog from various suppliers into consumable Offers that users can order
- C . Breaking down and routing requests, and keeping Subscription information up do date
- D . Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service
Correct Answer: D
Question #7
What is the difference between primary and supporting activities in the IT Value Chain?
- A . Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
- B . Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
- C . Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
- D . Primary activities focus on systems design and construction; supporting activities include planning and operations management
Correct Answer: C
Question #8
What is a goal of the Diagnostics and Remediation functional component?
- A . To design, create, and manage Service Contracts
- B . To aggregate Events
- C . To shorten Mean Time to Repair
- D . To manage the lifecycle of Requests for Change
Correct Answer: C
Question #9
What is the purpose of the Enterprise Architecture functional component?
- A . To log, maintain, and evaluate all demands coming into IT through a single funnel
- B . To manage creation, review, approval, and audit of all IT policies
- C . To create and manage long-term IT investment and the execution plan-of-action
- D . To manage the authoritative list of all IT investments
Correct Answer: B
Question #10
What is a benefit of implementing the Strategy to Portfolio value stream?
- A . Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
- B . Services designed in accordance with standards and policies
- C . Prioritized IT investment based on impacts on architecture and business priorities
- D . Reduced costs by proactively identifying issues before the service impact becomes severe
Correct Answer: B
B
Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.
B
Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.
Question #11
What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?
- A . Offer Consumption
- B . Fulfillment Execution
- C . Catalog Composition
- D . Offer Management
Correct Answer: D
Question #12
What is the objective of the IT4IT Reference Architecture at Level 1?
- A . To serve as a framework for building content views of the IT4IT Reference Architecture
- B . To document the value streams in a vendor-specific representation
- C . To provide a holistic model introducing the core terms and concepts
- D . To communicate the Service Backbone concept
Correct Answer: C
Question #13
Which value stream creates the Service Release Blueprint?
- A . Strategy to Portfolio
- B . Requirement to Deploy
- C . Detect to Correct
- D . Request to Fulfill
Correct Answer: D
Question #14
What is a benefit of implementing the Request to Fulfill value stream?
- A . Ensuring that the service delivered actually performs as requested
- B . Improved communication with business stakeholders through roadmaps
- C . Improving the speed at which issues with a business service are identified
- D . Increased cost optimization by cancelling subscriptions that are no longer used
Correct Answer: A
Question #15
Which of the following key data objects is associated with the Service Portfolio functional component?
- A . Service Contract
- B . Conceptual Service
- C . Portfolio Backlog Item
- D . Scope Agreement
Correct Answer: B
Question #16
What does the Event data object represent?
- A . A user inquiry to the Service Desk
- B . An alert signifying a change of state of a monitored Configuration Item
- C . An issue or flaw with delivered code or physical service blueprint
- D . An interruption to normal service operations
Correct Answer: B