The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.

The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.

The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?
A . – Research the marketplace for potential external providers and assess current internal capabilities.
a. Analyze each potential provider’s capabilities and alignment with ZYX’s requirements and current service model
b. Select the best providers to informally test the validity of the proposed SIAM model
B . – Research the marketplace for potential service integrators that can deliver ZYX’s requirements
a. Rank the organizations which match the ZYX profile according to their position in the marketplace by using benchmarks
b. Invite only the market leader organization to bid for the supply of the service integration services.
C . Select all existing ZYX service providers for consideration, as these are familiar with ZYX – Invite service integration proposals from all of these existing ZYX service providers
a. Assess the responses and invite the top three providers to bid for the provision of the service integrator.
D . – Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
a. Compare similar market offerings to validate the SIAM model and role of the service integrator.
b. Maintain the project’s momentum by asking SIAMRUS to create an outline bid

View Answer

Answer: A

Explanation:

Mandate for Change: ZYX’s mandate for change requires a thorough investigation to ensure the chosen service integration model aligns with its strategic goals and mitigates potential risks. Marketplace Research: Exploring the marketplace for potential external service integrators provides insights into available options and industry best practices.

Internal Capability Assessment: Evaluating current internal capabilities helps determine if internal resources can be leveraged or improved to meet SIAM requirements.

Provider Analysis: Analyzing potential providers based on their capabilities and alignment with ZYX’s specific needs ensures a tailored fit, reducing implementation risks.

Informal Testing: Informally testing the validity of the proposed SIAM model with selected providers

allows ZYX to gauge the practical applicability and make adjustments before formal engagement.

Strategic Fit and Validation: This approach ensures that the final selection of the service integrator is

well-informed, validated, and aligned with ZYX’s strategic objectives, ensuring a smoother transition

and better service outcomes.

Reference: SIAM Foundation Body of Knowledge (BoK), Chapter on Service Integration and Management Strategy

SIAM Professional Body of Knowledge (BoK), Service Integrator Selection and Governance Sections