The BEST description of an incident is:

The BEST description of an incident is:
A . An unplanned disruption of service unless there is a backup to that service
B . An unplanned interruption to service or a reduction in the quality of service
C . Any disruption to service whether planned or unplanned
D . Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

View Answer

Answer: B