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The BEST description of an incident is:
The BEST description of an incident is:
A . An unplanned disruption of service unless there is a backup to that service
B . An unplanned interruption to service or a reduction in the quality of service
C . Any disruptionto service whether planned or unplanned
D . Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Answer: B
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