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The automated case user will be listed on the case history for all actions that are system defined, including:
The automated case user will be listed on the case history for all actions that are system defined, including:
A . When a case is automatically assigned using assignment rules
B . When a case is escalated
C . When a case is created online via Web-to-Case
D . When a Workflow is Triggered
Answer: A,B,C
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