The appropriate service request model is chosen as pad or which activity of the ‘service request fulfillment control process?

The appropriate service request model is chosen as pad or which activity of the ‘service request fulfillment control process?
A . Service request model initiation and control
B . Request categorization
C . Ad hoc fulfilment control
D . Fulfil merit review

View Answer

Answer: B

Explanation:

In the service request fulfillment control process, the appropriate service request model is chosen during the request categorization activity. Categorizing the request helps determine the correct model or procedure to follow for fulfilling the request efficiently and appropriately. This ensures that the service request is aligned with pre-defined workflows, contributing to consistency and efficiency in handling similar types of requests.

Service request model initiation and control refers to starting and managing the model, but the categorization determines which model is appropriate.

Ad hoc fulfilment control and fulfilment review occur after the model has been selected.