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Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfactionA . Training and support for planning B. user interface planning C. deboarding planning D. voice and tone planningView...
Which three practices should be considered?
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which three practices should be considered? Choose 3 answers A. Consider platform-based before custom solutions. B. Gather insight from end users. C. Establish the research plan and timeline. D. Understand the problem before moving to solutions. E....
Which two designs considerations should be made when planning for the site?
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site?A . Country may read text is a different direction (right to left) vs (left to right) and layouts...
Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers
Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answersA . Consider design ramifications to prevent misuse and protect communities. B. Prioritize marketing opportunities when designing features of a product. C. Bring together a cross-function group with varied experiences. D. Examine a product for potential...
Which three methods would deliver a branded experience?
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only. Which three methods would deliver a branded experience? Choose 3 answersA . Select a footer and configure which social media links to display....
Which tool should be used to share this insight?
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization. Which tool should be used to share this insight?A . A/B Testing B. Full Recorded Interviews...
Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel?
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications. Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answersA . Local Development Server B. iOS...
How should the design be approached?
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people. How should the design be approached?A . Ensure all text is black to maximize readability. B. Optimize for color contrast-ratio and screen-reading technology. C....
Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components?
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the...
What should be done to improve their experience?
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?A . Make the global search bar bigger on every page. B. Update the...
