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What approach should be taken to resolve incidents and problems caused by the transition of services?
ZYX has used a phased approach for implementing the SIAM model - ZYXS is the service integrator and provides the service desk for the SIAM ecosystem - NETSCO had all network services transitioned to them - OUTSCO has been selected to provide hosting services The next phase is to transition...
What should ZYX do?
ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator. The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem. What should ZYX do?A...
What would be the most effective strategy for handling this risk?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development...
What is the best way for ZYX to ensure effective metrics are in place to improve services?
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model. ZYXS provide a range of services to some...
Who should be in the service review board?
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are...
