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What is unlikely to be included in the outline business case for NEWGEN?
What is unlikely to be included in the outline business case for NEWGEN?A . Boundanes of responsibilitiesB . Measurements of benefitsC . Procedures from internal providersD . Proposed future servicesView AnswerAnswer: C Explanation: Outline Business Case Components: An outline business case typically includes the boundaries of responsibilities, measurements of benefits,...
What is the most likely reason for this decision?
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX. What is the most likely reason for this decision?A . Agile methods cannot be applied to a big bang implementation approach.B . The current service provider contracts have different termination periods.C . The service...
What is the best approach for ZYX to appoint a service integrator?
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS...
The service integrator wishes to address this problem with NETSCO What action should the service integrator take?
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool. NETSCO is providing all LAN and WAN services...
The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model. The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible...
What approach should be taken to resolve incidents and problems caused by the transition of services?
ZYX has used a phased approach for implementing the SIAM model - ZYXS is the service integrator and provides the service desk for the SIAM ecosystem - NETSCO had all network services transitioned to them - OUTSCO has been selected to provide hosting services The next phase is to transition...
What should ZYX do?
ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator. The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem. What should ZYX do?A...
What would be the most effective strategy for handling this risk?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development...
What is the best way for ZYX to ensure effective metrics are in place to improve services?
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model. ZYXS provide a range of services to some...
Who should be in the service review board?
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are...
