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Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model. The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible...
What would be the most advantageous approach to onboarding?
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region). What would be the most advantageous approach to...
What is the best approach to address the service level failures?
ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months...
What is the best way for ZYX to ensure effective metrics are in place to improve services?
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model. ZYXS provide a range of services to some...
What action should the service integrator take?
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool. NETSCO is providing all LAN and WAN services...
Which contract structure is the most appropriate for ZYX?
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for. - hosting - networks - application development and support - desktop and laptop support In order to avoid reliance on single providers,...
What approach should be taken to resolve incidents and problems caused by the transition of services?
ZYX has used a phased approach for implementing the SIAM model - ZYXS is the service integrator and provides the service desk for the SIAM ecosystem - NETSCO had all network services transitioned to them - OUTSCO has been selected to provide hosting services The next phase is to transition...
What is unlikely to be included in the outline business case for NEWGEN?
What is unlikely to be included in the outline business case for NEWGEN?A . Boundanes of responsibilitiesB . Measurements of benefitsC . Procedures from internal providersD . Proposed future servicesView AnswerAnswer: C Explanation: Outline Business Case Components: An outline business case typically includes the boundaries of responsibilities, measurements of benefits,...
What is the best approach for SIAMRUS to improve the situation?
Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes. - SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem - ZYXS is the internal service provider for NEWBNK, which is hosted...
Who should be in the service review board?
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator. The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are...
