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Who should be in the service review board?
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator. The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are...
What is the best course of action?
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed. The CIO is concerned that the retained capabilities might not have the...
What should the IT Director do?
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?A . Adopt the SIAM strategy proposed by SIAMRUS for ZYXB ....
What is the best approach for ZYX to appoint a service integrator?
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS...
What would be the most effective strategy for handling this risk?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development...
What is unlikely to be included in the outline business case for NEWGEN?
What is unlikely to be included in the outline business case for NEWGEN?A . Boundanes of responsibilitiesB . Measurements of benefitsC . Procedures from internal providersD . Proposed future servicesView AnswerAnswer: C Explanation: Outline Business Case Components: An outline business case typically includes the boundaries of responsibilities, measurements of benefits,...
What is the most likely reason for this decision?
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX. What is the most likely reason for this decision?A . Agile methods cannot be applied to a big bang implementation approach.B . The current service provider contracts have different termination periods.C . The service...
What is the best approach for ZYX to appoint a service integrator?
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS...
The service integrator wishes to address this problem with NETSCO What action should the service integrator take?
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool. NETSCO is providing all LAN and WAN services...
The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model. The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible...
