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What driver is related to service satisfaction?
What driver is related to service satisfaction?A . a corporate governance requirement, for instance a new actB . prevention of duplication of resources and activities across multiple service providersC . the reduction of Shadow ITD . the pace with which changes are made to meet business requirementsView AnswerAnswer: D
Which Excel option should be deployed for each team?
HOTSPOT You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways. You need to select an Excel option to meet the needs of each team. Which Excel option should be deployed for each team? To answer, select the appropriate configuration in the answer...
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?A . design the detailed SIAM modelB . ongoing organizational change managementC . produce the outline business caseD . transition to the approved SIAM modelView AnswerAnswer: A
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?A . Discovery and StrategyB . ImplementC . Plan and BuildD . Run and ImproveView AnswerAnswer: A
Which set of common process considerations includes understanding how compliance and assurance will be managed?
Which set of common process considerations includes understanding how compliance and assurance will be managed?A . complexityB . data and informationC . ownership of the end-to-end processD . toolsetView AnswerAnswer: B
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?A . change management forumB . integrated change advisory boardC . service ownerD . service providerView AnswerAnswer: B
What is the challenge of a legacy contract not being fit for purpose?
What is the challenge of a legacy contract not being fit for purpose?A . aligning contractual requirements with the new SIAM modelB . balancing the level of control against expected benefitsC . the customer does not get what they expectD . understanding the expected benefits and costsView AnswerAnswer: A
Which process ensures that service performance meets agreed requirements?
Which process ensures that service performance meets agreed requirements?A . change managementB . incident managementC . project managementD . service level managementView AnswerAnswer: D
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?A . customer organizationB . lead supplierC . prime vendorD . service integratorView AnswerAnswer: A
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?A . appoint the service integratorB . produce the outline business caseC . ongoing organizational change managementD . operate governance structuresView AnswerAnswer: B
