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What feature should a consultant recommend to meet this requirement?
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices. What feature should a consultant recommend to meet this requirement?A . Web-to-Case B. Embedded Chat Service C. Customer Community D. Case Assignment RulesView AnswerAnswer: B
Which Service Cloud feature should the Consultant recommend to address this requirement?
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service...
Which configuration option should be verified?
A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the .... Which configuration option should be verified?A . Verify that users have access to the Chat public group. B. Verify that users are assigned the Chat user profile...
Which three are characteristics of Visual Workflow? Choose 3 answers
Which three are characteristics of Visual Workflow? Choose 3 answersA . Apex code must be used to update fields in the database. B. Elements can be used to pass data to legacy systems. C. Apex code must be used to pass data to legacy systems. D. Only one version of...
Which two steps should be completed to meet this request?
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements. Which two steps should be completed to meet this request? Choose 2 answersA . Enable Work Orders. B. Create an Entitlement Process. C. Set up Milestones. D. Configure Service Contracts.View AnswerAnswer:...
What should a consultant configure to satisfy this request?
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer. What should a consultant configure to satisfy this request?A . Create a macro to send an email with the article to the customer. B. Create a...
What should a consultant recommend as the next step?
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables. What should a consultant recommend as the next step?A . Prioritize the requirements based on who submitted them. B. Identify the requirements needed for initial...
Which two feature should the consultant recommend as part of the deployment?
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack. Which two feature should the consultant recommend as part of the deployment?A . Select two Twitter or Facebook...
Which three Salesforce productivity features should be used to accomplish this requirement?
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answersA . Omni-Channel B. Publisher Actions...
What should the consultant recommend to mitigation these concerns?
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction. What should the consultant recommend to mitigation these concerns?A . Deploy the configured and tested app to production, update...
