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universal containers wants to monitor customers social media reactions and opinions.
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.A . Omni channel B. Appexchange solution C. Custom lightning component D. Social Conversation componentView AnswerAnswer: D
What is the recommended method to meet the requirement?
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product. What is the recommended method...
How can a Consultant migrate the file attachments?
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?A . Upload the files as Documents, then relate them to the migrated Articles. B. Use...
Which two benefits can be expected from KCS adoption?
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS) methodology. Which two benefits can be expected from KCS adoption? Choose 2 answersA . A knowledge article life cycle that is implemented correctly the first time and does...
Which three statements should be considered?
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. Which three statements should be considered? Choose 3 answersA . Attachments and .html files in Classic Knowledge are moved to the Files object. B. Visualforce pages refer to Classic article types. C. Each article must be associated...
What should be used for migration functionality?
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?A . Visual Studio Code and change sets B. Mass Transfer Records, change sets, and Visual Studio Code C....
Which approach should a consultant implement?
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days. Which approach should a consultant implement?A . Define caseauto-response rules. B. Estabalish case assignment rules. C. Use Flow Builder to create a flow with scheduled path. D. Configure case escalation...
Which two reports should the contact center manager present to executive management?
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answersA . Number of...
What feature should a consultant recommend to meet this requirement?
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices. What feature should a consultant recommend to meet this requirement?A . Web-to-Case B. Embedded Chat Service C. Customer Community D. Case Assignment RulesView AnswerAnswer: B
What solution should a consultant recommend?
Universal Containers would like for article to be different channel for social interactions. What solution should a consultant recommend?A . Set up communication channel layouts in the object manager to use Insert Article into Social post. B. Set up insert Article into Social post and enable the customer community portal....
