- All Exams Instant Download
How can the sales rep ensure the customer has a great experience with the product?
A sales representative just closed a deal and wants to make sure the customer is set up for success. How can the sales rep ensure the customer has a great experience with the product?A . Share other customer success stories. B. Recommend additional products and services. C. Provide timely support...
What is the desired outcome of an upsell proposal?
What is the desired outcome of an upsell proposal?A . To optimize existing product offerings B. To decrease customer churn rate C. To maintain current agreement during a renewalView AnswerAnswer: A Explanation: The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or...
Which activity should UC and its sales reps review mid-year to ensure success?
Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful. Which activity should UC and its sales reps review mid-year to ensure success?A . Survey the sales team and get recommendations. B. Change plans to provide a fresh view...
How can the sales rep gain the customer's commitment and close the deal?
A sales representative presents a solution and the customer is interested in moving forward. How can the sales rep gain the customer's commitment and close the deal?A . Negotiate to finalize the contract. B. Propose and schedule an additional demo. C. Develop a roadmap with complementary products.View AnswerAnswer: A Explanation:...
Which approach would help the sales rep educate the prospect about their offerings and solutions?
A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions. Which approach would help the sales rep educate the prospect about their offerings and solutions?A . Tell the prospect about similar industry solutions, even if some may not...
What are these instructions known as?
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?A . Fulfilment procedures B. Standard operating procedures C. Standard engagement stepsView AnswerAnswer: B Explanation: Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task...
Which strategy supports the solution?
A sales representative proposes an engagement solution that works seamlessly across all media to a customer. Which strategy supports the solution?A . Multi-channel B. Two-way dialogue C. Social networksView AnswerAnswer: A Explanation: Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media. Multi-channel means using...
How should the sales rep convince the customer to find the solution invaluable and close the contract?
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract. How should the sales rep convince the customer to find the solution invaluable and close the contract?A . Offer promotional discounts. B. Bundle additional products. C. Extend a free trial.View AnswerAnswer:...
Which session type should the sales rep hold with the prospect?
A sales representative compiled research about a prospect. The sales rep is now ready to set up an initial collaboration session with the prospect. Which session type should the sales rep hold with the prospect?A . Negotiation B. Renewal C. DiscoveryView AnswerAnswer: C Explanation: Discovery is the session type that...
In which way should a sales representative drive trust through professional competency?
In which way should a sales representative drive trust through professional competency?A . Asking questions to look for common interests, personal motivators, and hesitation B. Collecting and processing information on products, competitors, and industries C. Understanding the buyer's experience in the market and years of serviceView AnswerAnswer: B Explanation: Professional...
