Salesforce AI Specialist exam

Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality. What should the development team review in the Custom Copilot Action configuration to identify one of the core...

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?A . Improving data entry and data cleansingB . Allowing AI to perform tasks without user interactionC...

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?A . Einstein Email RepliesB . Einstein Service Replies for EmailC . Einstein Generative Service Replies for EmailView AnswerAnswer: B Explanation: For Universal...

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?A . Predict customer sentiment toward a promotion message.B . Predict customer lifetime value of an account.C . Predict most popular products from new...