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What is the reason for this issue?
Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days. What is the reason for this issue?A . Einstein Copilot Delete Record Action permission is not associated to the user.B . Einstein Copilot does not have the...
How should the AI Specialist include these instructions on a new line in the prompt template?
An AI Specialist at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action....
Which combination of Einstein for Service features enables this effort?
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?A . Einstein Service Replies and Work SummariesB . Einstein...
Which combination of Einstein for Service features enables this effort?
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?A . Einstein Service Replies and Work SummariesB . Einstein...
Which solution should an AI Specialist implement to meet this requirement?
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an...
What should an AI Specialist recommend?
Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should an AI Specialist recommend?A . Use Apex to connect to an external LLM and ground the prompt.B . Use BYO-LLM functionality in Einstein Studio,C . Use Flow and External Services to bring data from...
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities. What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?A . Matched opportunities are limited...
Where should the AI Specialist go to add/update actions assigned to a copilot?
Where should the AI Specialist go to add/update actions assigned to a copilot?A . Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tabB . Copilot Actions page or Global ActionsC . Copilot Detail page, Global Actions, or the record page for the copilot...
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality. What should the development team review in the Custom Copilot Action configuration to identify one of the core...
What is a key reason for implementing Einstein Copilot?
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes. What is a key reason for implementing Einstein Copilot?A . Improving data entry and data cleansingB . Allowing AI to perform tasks without user interactionC...
