Salesforce AI Specialist exam

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?A . Save as New...

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model...

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the AI...

Which use case is best supported by Salesforce Einstein Copilot's capabilities?A . Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.B . Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.C . Enable...

Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days. What is the reason for this issue?A . Einstein Copilot Delete Record Action permission is not associated to the user.B . Einstein Copilot does not have the...

An AI Specialist at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action....

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?A . Einstein Service Replies and Work SummariesB . Einstein...

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?A . Einstein Service Replies and Work SummariesB . Einstein...

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an...

Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should an AI Specialist recommend?A . Use Apex to connect to an external LLM and ground the prompt.B . Use BYO-LLM functionality in Einstein Studio,C . Use Flow and External Services to bring data from...