- All Exams Instant Download
Which routing approach supports this requirement?
A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residential address. Which routing approach supports this requirement?A . Route the assignment to the correct work queue...
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the___________in the service level to 5 days.
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the___________in the service level to 5 days.A . passed deadline B. urgency C. deadline D. goalView AnswerAnswer: D
How do you populate the backlog directly from the spreadsheet?
Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address: ♦ A future enhancement request to group a set of existing steps into a multistep form ♦...
Which two statements about data records are true? (Choose Two)
Which two statements about data records are true? (Choose Two)A . Data records define permissible values for data fields. B. Data records are displayed in a searchable text field by default. C. Data records require external storage. D. Data records are displayed in a drop-down list by default.View AnswerAnswer: A,...
Which work item do you create in Agile Workbench to address this issue?
During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?A . User Story B. Bug C. Feedback D. StatusView AnswerAnswer: B
How do you satisfy this security requirement?
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role. How do you satisfy this security requirement?A...
How do you configure a solution to ensure the email includes the case ID for the survey?
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the...
Given the following filter conditions, which logic statement returns the correct subnet of transaction disputes?
A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons: * Stolen card * Duplicate charge * Fulfillment error Most dispute for the stolen cards occur at two vendors. MegaMart and Maxvalu. The fraud analyst requests a report that displays stolen card...
How do you set the Yearly fee field?
In a Credit Card Payment case type, you want to set the yearly fee to USD 75. How do you set the Yearly fee field?A . Configure field validation on the Yearly fee field. B. Configure the Yearly fee find to reference the minimum amount due. C. In the Data...
What are two primary decisions to make before you add fields to the view?
A car insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Two)A . Is field entry required? B. Are processing actions applied to the field? C. Does the field...
