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What is the immediate next step they should take?
U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank’s requirements, the bank added all existing contact policy conditions. What is the immediate next step...
What is the best way to organize them?
In an organization, customer actions are applicable to various business issues. What is the best way to organize them?A . Into a two-level hierarchy: Group > Actions B. Into a simple flat list including all actions C. Into a three-level hierarchy: Business issue > Group > Actions D. The business...
Which business issue or issues do you modify?
U+ Bank promotes credit card offers on its website and uses Pega Customer Decision Hub to personalize the offer for every customer. Now, the bank wants to lower the number of customers that leave the bank by showing a proactive retention offer to high churn risk customers instead. As an...
As a decisioning consultant, what best practice must you follow to include images in the emails?
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers. As a decisioning consultant, what best practice must you follow to include images in the emails?A . Provide links to images in the email B. Host images on an...
In this scenario, which report will test this requirement?
Myco, a telco, wants to present their customers with new 5G data plans C the Unlimited plan, the 500GB plan, and the 100GB plan C on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test...
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on...
Through analysis of customer lifecycles, Next-Best-Action ________
Through analysis of customer lifecycles, Next-Best-Action ________A . provides future sales reports B. provides fulfillment services C. anticipates retention issues D. identifies global sales targetsView AnswerAnswer: C
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score. As a decisioning consultant, you decide to use a...
As a Strategy Designer, what changes do you need to make to the decision strategy for the updated scorecard to take effect?
Reference module: Creating engagement strategies using customer credit score. MyCo, a mobile company, uses a scorecard rule in a decision strategy to compute the postpaid credit limit for a customer. MyCo updated their scorecard to include a new property in the calculation: customer annual income. As a Strategy Designer, what...
Which three business issues do you recommend?
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)A . Collections B. Service C. Retention D. Resource Planning E. AccountingView AnswerAnswer: A,B,C
