PEGACPCSD24V1 exam

What is the primary purpose of data integration in a Pega application?A . To enable seamless data flow between systemsB . To improve user interface designC . To enhance security protocolsD . To simplify coding tasksView AnswerAnswer: A

What are the key steps to configure Messaging AI for effective customer service? (Choose Three)A . Training AI models with historical dataB . Setting up automated workflowsC . Configuring email templatesD . Monitoring AI performanceE . Disabling analytics trackingView AnswerAnswer: ABD

What is a key benefit of configuring Pega Call for a customer service application?A . Improved data storage capabilitiesB . Enhanced real-time communication with customersC . Simplified user interface designD . Increased security protocolsView AnswerAnswer: B

How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?A . By eliminating the need for testingB . By capturing business objectives accurately and directlyC . By focusing solely on technical specificationsD . By reducing the role of business analystsView AnswerAnswer: B

What is an important consideration when creating composite tabs in a user interface?A . Making each tab a separate page loadB . Ensuring seamless interaction between tabsC . Using different themes for each tabD . Avoiding the use of icons in tabsView AnswerAnswer: B

How can the behavior of a service request be controlled using configuration settings in Pega?A . By editing the source code directlyB . Through rule-based settingsC . Using third-party pluginsD . By modifying the database schemaView AnswerAnswer: B

Which configuration ensures that external storage is effectively integrated with Pega’s application data model?A . Choosing a high-capacity hard driveB . Defining API integration pointsC . Configuring encryption protocolsD . Integrating with the application’s data modelView AnswerAnswer: D

How can Messaging AI be configured to improve customer service in Pega?A . By setting up manual response rulesB . By defining custom AI modelsC . By disabling automated workflowsD . By integrating with social mediaView AnswerAnswer: B

How does the Common Data Model support data integration across different Pega applications?A . By ensuring all data is stored locallyB . By providing a standardized data structureC . By automating API creationD . By enabling real-time data encryptionView AnswerAnswer: B

Operational efficiency in a contact center can be improved by focusing on which of the following?A . Increasing the number of agentsB . Optimizing call routing and handling timesC . Limiting the number of customer interactionsD . Reducing the number of communication channelsView AnswerAnswer: B