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In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement,...
How do you support this request?
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates. How do you support this request?A ....
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable. To meet this requirement, you apply a goal and deadline to...
How do you configure the list report in order to create the pie chart?
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?A . Summarize the manager name...
Select the characteristic used to identify candidate rules to be delegated to business users.
Select the characteristic used to identify candidate rules to be delegated to business users.A . Changing business conditions require that the rule be managed without IT intervention.B . Ownership of changes to delegated rules changes from work group to work group.C . Frequent changes are needed to continuously redefine the...
How do you configure the resolve process to support this requirement?
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim. How do you configure the resolve process to support this requirement?A . Add...
How do you configure a solution to ensure the email includes the case ID for the survey?
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?A . Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.B . Create a...
Which three configuration options are needed to enable the manager to satisfy the requirements?
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)A . Provide notification to HR requesting urgency...
How do you implement this requirement so each approver can work independently?
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement this requirement so each approver...
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?A . Apply an urgency adjustment to the goal interval.B . Apply an urgency adjustment to the deadline interval.C . Adjust the default assignment urgency.D . Add an escalation...
