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What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?A . Give the user Send As permissions on the Exchange server B. Run an instance of the messaging Client on the IC server under that user's profile C. Assign the user...
What is a View in Interaction Center Business Manager?
What is a View in Interaction Center Business Manager?A . Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information. B. Views provide a way to manipulate the configuration of agents and workgroups. C. Views contain the system and custom workspaces....
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?
You are configuring an email schedule in Interaction Attendant. How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?A . Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant. B. Enter the mailbox addresses in the Mailboxes...
You have a group of remote agents who all require the same set of user permissions within IC.
You have a group of remote agents who all require the same set of user permissions within IC. In the image below, what is the recommended container for configuring user rights for the remote agents.A . Users B. Schedules C. Lines D. Groups E. User F. Roles G. Default User...
What would you do to improve your agents' efficiency when working with chat messages?
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics. What would you do to improve your agents' efficiency when working with chat...
How can you use CIC features to address this problem?
Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives. How can you use CIC features to address this problem?A . Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of...
Where would you make this assignment?
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone. Where would you make this assignment?A . Under Access Control on the Security tab for the Default User. B. Under Security Rights on the Security tab for the Default...
What port should be configured for managed IP phone registration when using DHCP option 160?
What port should be configured for managed IP phone registration when using DHCP option 160?A . 8089 B. 8060 C. 8061 D. 8088View AnswerAnswer: D
Under what circumstances is it useful to create a Client Button?
Under what circumstances is it useful to create a Client Button?A . To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call. B. When you want to make a custom button...
How would you configure the supervisor's account to provide access only to the three workgroups?
The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else. How...
