MB2-877 exam

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatcher do?A . From the schedule board, right-click the scheduled work order and select Get Driving Directions.B . On the work...

You use the mobile application to make updates to an existing Field Service project. You need to publish the changes. What should you do?A . Deactivate the project, publish, and then reactivate the project.B . Publish to a higher version.C . Publish to the existing version.D . Clone the project...

You need to ensure that technicians who respond to service requests have a proficiency of at least good. What should you do?A . Create a new resource type and manually assign delivery people who meet the criteria.B . Create a new team and manually assign delivery people who meet the...

You restore Resource Schedule Optimization. You need to optimize individual resource schedules. What should you do?A . In Field Service Administration, locate a Resource record and select Optimize Schedule.B . From the schedule board, right-click a Resource record and select Optimize Schedule.C . From the schedule board, click Actions and...

Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.A . Create follow-up work orders.B . View the work order location on the map.C . Add pictures to a work order.D . Scan barcodes.E . Obtain a signature.View AnswerAnswer: C,D,E

You need to install and configure Connected Field Service. What is required?A . Microsoft Azure Traffic ManagerB . ExpressRouteC . Microsoft Azure Resource GroupD . Content Delivery Network (CDN)View AnswerAnswer: C Explanation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service

You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation. Which three actions should you perform? Each correct answer presents part of the solution.A . Install Microsoft SharePoint Online.B . Purchase a Microsoft Azure subscription.C . Implement Microsoft Power...

You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.A . Service CalendarB . Resource GroupsC . Schedule BoardD . Schedule AssistantView AnswerAnswer: B,D