MB2-718 exam

You ship a replacement part to a customer. The customer reports that they receive the incorrect part. You need to initiate a process to return the product to the warehouse. What should you do?A . Create a new return merchandise authorization (RMA) record.B . Create a new return to vendor...

Which of the following records can you convert into a case?A . taskB . queueC . leadD . opportunityView AnswerAnswer: A

You are attempting to resolve a case. For which situation will the system display a prompt before reaching the Case Resolution window?A . The case has a service-level agreement {SLA) that was not met.B . The case has an open activity.C . The customer will exceed their entitlement allotmentD ....

You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results. What are two possible ways to achieve the goal? Each correct...

You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases. Which option can you use to filter cases?A . Business process stageB . TitleC . ProductD . CategoryView AnswerAnswer: A

Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.A . Update a lookup fie4d to a custom entity.B . Edit records by using mobile clients.C . Group records by a specific column.D . Update a Customer Type lookup field.E . Update the...

What are the states a knowledge base article can be in?A . Active. Approved, Draft, Inactive, or ScheduledB . Active or InactiveC . Approved, Archived, Discarded, Draft. Expired, or ScheduledD . Approved, Cancelled. Draft Expired. On Hold, or ScheduledView AnswerAnswer: A

You are creating a new survey with the Voice of the Customer Survey designer. Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.A . The Complete page must always display last.B . The Welcome page must always display first.C...

You need to implement Microsoft Power Bl to analyze and visualize data. Which two actions can you perform? Each correct answer presents a complete solution.A . Use iframes to display contentB . Implement custom visualizations.C . Use a file that is stored in Microsoft OneDrive as a data source.D ....

You have access to the desktop version of Microsoft Excel and Excel Online. You need to perform a bulk update of data for 225 contacts. What are two ways to achieve the goal? Each correct answer presents a complete solution.A . Open the data in Excel Online, make updates, and...