MB-910 exam

DRAG DROP A company uses Dynamics 365 Customer Service. You need to recommend solutions to help the company meet the following business requirements: Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages. Use context-specific knowledge articles to solve...

HOTSPOT A company provides roadside assistance for disabled automobiles. The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly. For what type of object should you define details? To answer,...

An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company. What should you recommend?A . Field Service MobileB . Work ordersC . Connected Field...

HOTSPOT You are evaluating Dynamics 365 Sales as a potential replacement for your company’s existing sales system. What is a lead? To answer, select the appropriate option in the answer area. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once,...

A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time. What is the status of the work order?A ....

DRAG DROP A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities: ✑ View LinkedIn information from within Dynamics 365 Sales. ✑ Validate Dynamics 365 Sales data by using data from LinkedIn. Which products should you use to perform each task? To answer, drag...

HOTSPOT You plan to implement Dynamics 365 Customer Service. For each of the following statements, select Yes if then statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing. Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . Generate leads from LinkedIn.B . Create email templates for LinkedIn messages.C . Schedule and...

HOTSPOT A company that services air-conditioning equipment is implementing Dynamics 365 Field Service. You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one...