- All Exams Instant Download
What is the status of the work order?
A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time. What is the status of the work order?A ....
Which Dynamics 365 Sales can you use to manage the sales pipeline?
You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?A . Turning leads into opportunitiesB . Tracking the asset history of a customerC . Resolving an open case of a customerD . Tracking service level agreementsView AnswerAnswer: A
Which products should you use to perform each task?
DRAG DROP A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities: ✑ View LinkedIn information from within Dynamics 365 Sales. ✑ Validate Dynamics 365 Sales data by using data from LinkedIn. Which products should you use to perform each task? To answer, drag...
Which feature should you use?
A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment. You need to explain to the manager which features are available to meet the requirement....
Which feature should you recommend?
DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once,...
What is a valid use case for Dynamics 365 Connected Customer Service?
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?A . Analyze customer sentiment from multiple sources.B . Respond to and resolve customer issues by using social media.C . Use mixed reality...
What should you recommend?
An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company. What should you recommend?A . Field Service MobileB . Work ordersC . Connected Field...
Which products should you use?
HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday. The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA). You need to configure the system to...
Which functionality should you use?
DRAG DROP A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry. Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or...
Which standard record type is used to create the forecast?
A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used to create the forecast?A . AccountB . LeadC . QuoteD . OpportunityView AnswerAnswer: D Explanation:...
