MB-910 exam

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons. Temporary employees take much longer to resolve cases than seasoned employees. You need to recommend features that will help employees find information needed to resolve cases. Which two...

HOTSPOT A cable installation company is implementing Dynamics 365. You need to recommend Dynamics 365 applications for the company. Which app should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

HOTSPOT A company plans to implement Dynamics 365 Sales to manage sales pipelines. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

DRAG DROP A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data. You need to export data for each group of users. Which export options should you recommend? To answer, drag the appropriate export options to the correct user...

DRAG DROP Match each product to its feature. Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all. NOTE: Each correct match is worth one point. View AnswerAnswer:...

DRAG DROP A company uses Dynamics 365 Marketing. Marketing team members must be able to group related customers for campaigns, market research, and surveys. What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at...

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?A . Analyze customer sentiment from multiple sources.B . Respond to and resolve customer issues by using social media.C . Use mixed reality...

You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?A . Turning leads into opportunitiesB . Tracking the asset history of a customerC . Resolving an open case of a customerD . Tracking service level agreementsView AnswerAnswer: A

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians’ qualifications professional licenses, and certifications. Which attribute should you use?A . SkillsB . RolesC . Rating valuesView AnswerAnswer: A Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models

HOTSPOT A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth...