MB-910 exam

A company plans to implement Dynamics 365 Customer Service. The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved. What should you create?A . opportunityB . contactC . caseD . quoteView...

HOTSPOT A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth...

DRAG DROP A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements. Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may...

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales. You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?A . Project taskB . TaskC . EntitlementD . Work orderView AnswerAnswer:...

DRAG DROP A company plans to implement Dynamics 365 Customer Service. Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses. You need to create a glossary for employees. Match each item to its definition. To answer, drag the appropriate definition from the...

HOTSPOT A company plans to implement new support software. You need to recommend solutions for the company. What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

HOTSPOT A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Dynamics...

HOTSPOT You are a sales manager working for a paper manufacturer. You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file. Which record type should you use? To answer, select the appropriate options in the answer area. NOTE:...

HOTSPOT A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements. What happens during synchronization? To answer, select the appropriate option in the answer area. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration