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Which statement describes what happens when a case item is released from the queue?
A company uses Dynamics 365 Customer Service. The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case....
What are two possible ways to achieve the goal?
Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.A . Close the quoteB . Generate a document by using a Microsoft Word template.C . Export...
A company plans to implement Dynamics 365 Customer Voice
HOTSPOT A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice
Which export options should you recommend?
DRAG DROP A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data. You need to export data for each group of users. Which export options should you recommend? To answer, drag the appropriate export options to the correct user...
Which feature should you recommend?
DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once,...
What happens during synchronization?
HOTSPOT A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements. What happens during synchronization? To answer, select the appropriate option in the answer area. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
You plan to implement Dynamics 365 Customer Service
HOTSPOT You plan to implement Dynamics 365 Customer Service. For each of the following statements, select Yes if then statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
What should you recommend?
A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?A . Dynamics 356 Customer InsightsB . Dynamics 365 SalesC . Dynamics 365 MarketingD . Dynamics 365 Human ResourcesView AnswerAnswer: B Explanation: Reference:...
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition
DRAG DROP A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition. Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all....
Which solution should you use?
A company uses Dynamics 365 Sales. You need to analyze account data and create reports based on the analyses. Which solution should you use?A . Microsoft Forms ProB . Power BIC . Power AutomateD . Management ReporterView AnswerAnswer: B Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps
