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Which status indicates that an entitlement must be renewed?
You manage a call center for a company that uses Dynamics 365 Customer Service. The call center’s customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which...
Which features should you implement?
DRAG DROP A manufacturing company plans to implement Dynamics 365 Field Service. You need to determine which features are needed to meet the company’s requirements. Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or...
A company plans to implement Omnichannel for Customer Service
HOTSPOT A company plans to implement Omnichannel for Customer Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations
What are two possible ways to achieve the goal?
Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.A . Close the quoteB . Generate a document by using a Microsoft Word template.C . Export...
Match each product to its feature
DRAG DROP Match each product to its feature. Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all. NOTE: Each correct match is worth one point. View AnswerAnswer:...
Which products should you use?
HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday. The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA). You need to configure the system to...
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations. Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of...
Which controls should you use?
DRAG DROP A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator. You need to determine the controls that you should implement. Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not...
A company plans to implement Dynamics 365 Customer Service
DRAG DROP A company plans to implement Dynamics 365 Customer Service. Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses. You need to create a glossary for employees. Match each item to its definition. To answer, drag the appropriate definition from the...
Which features are available in Dynamics 365 Marketing?
HOTSPOT Which features are available in Dynamics 365 Marketing? For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal
