MB-230 exam

DRAG DROP You need to create the dashboards. Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or...

Topic 4, Lamna Healthcare Company (NEW) Case study Overview This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage...

You need to add SLA timers to the Case form. Which two options should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Create Quick View Form in SLA KPI Instance entity.B . Create SLA KPI Instance entity.C . Create...

DRAG DROP You need to select the steps to create a new macro that will automate opening a new case creation form. Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them...

You need to set up the analytics functionality. What should you do?A . Select the System Management menus and configure them in the settings.B . Connect the data through Dynamics 365 Customer Service to Dynamics 365 Customer Service Insights.C . Connect the data through Dynamics 365 Customer Service Insights to...

DRAG DROP You manage Dynamics 365 for Customer Service. You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area...

DRAG DROP You need to choose which tools need to be created and configured to meet the following requirements. Which tools should you configure? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need...

You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements. What should you configure?A . Failure ActionB . Warning ActionC . Applicable WhenD . Success CriteriaE . Success ActionView AnswerAnswer: A Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

A company has the following business units: ✑ Call center ✑ Customer service ✑ Digital response ✑ Escalation The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed...

You need to create the SLAs. Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . SLA with 24 hours as the failure time and no warningB . SLA with 6 hours as the failure time and...