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What should you modify to correct the issues?
DRAG DROP A company implements Dynamics 365 Customer Service. You are setting up scheduling to dispatch repair technicians. You encounter the following issues: ✑ You are unable to create a new organizational unit. ✑ Repair technicians are accidentally scheduled to work on days when company is on holiday. ✑ RepairTechnicianA...
Which dashboard types should you use?
DRAG DROP You need to create the dashboards. Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or...
Which two actions should you perform?
You need to enable relevance search for the custom entity. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Add Quick Find to the case form. B. Add custom entities to Configure Relevance Search in Customizations...
What are two possible ways to achieve this goal?
Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings. ✑ Email only ✑ Phone only ✑ Half phone and half email You allocate 50 cases to each support offering. You need to create the entitlement with terms that...
How should you configure the system?
HOTSPOT A company installs and services air filtration units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service. Each regional location supports a specific geographic region. Installers and service technicians are dispatched from these regional locations. You need to configure the system to optimize work scheduling. How...
Which type of agreements should you implement?
You need to implement service-level agreements. Which type of agreements should you implement?A . On-demand B. Standard C. Enhanced D. ContactView AnswerAnswer: C Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
What should you do?
You need to set up the analytics functionality. What should you do?A . Select the System Management menus and configure them in the settings. B. Connect the data through Dynamics 365 Customer Service to Dynamics 365 Customer Service Insights. C. Connect the data through Dynamics 365 Customer Service Insights to...
What is the solution for each requirement?
HOTSPOT You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use an external portal. You need to link the article to the case and share the article with the customer. What is the solution...
Which settings should you configure?
HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated
Which configuration should you use for each scenario?
HOTSPOT You need to configure each escalation scenario. Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application Description automatically generated
