- All Exams Instant Download
What should you create?
A company closes the business each year for nine business days. You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system. What should you create?A . nine customer service calendar records of a one-day duration B....
What should you define?
You are implementing Dynamics 365 Customer Service Insights. The product manager would like to see product sales trends by age group. The groupings are as follows: ✑ Ages 18 and younger ✑ Ages 19-25 ✑ Ages 26-40 ✑ Ages 41-55 ✑ Ages 56 and older You need to configure the...
Which setting should you use?
HOTSPOT You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales representative. ✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally....
Does the solution meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you...
Which three actions should you perform in sequence?
DRAG DROP You are a customer service representative using Dynamics 365 Customer Service Hub. You need to link the knowledge base records that relate to cases and send articles to customers. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions...
Which feature should you use for each parameter?
HOTSPOT You need to select the feature for each parameter. Which feature should you use for each parameter? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application Description automatically generated
Which settings should you configure?
HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated
What should you do?
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do?A...
How should you configure security?
HOTSPOT You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege. How should you configure security? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Box 1: IoT Administrator...
What should you configure?
You need to configure the system to meet the three-day and seven-day timeframes. What should you configure? A. Entitlement conditions B. Workflows C. Power Automate D. Service Level Agreement conditionsView AnswerAnswer: D Explanation: Cases that come in as phone calls must be resolved with seven business days. Cases that come...
