MB-230 exam

You are implementing Dynamics 365 Customer Service Insights. The product manager would like to see product sales trends by age group. The groupings are as follows: ✑ Ages 18 and younger ✑ Ages 19-25 ✑ Ages 26-40 ✑ Ages 41-55 ✑ Ages 56 and older You need to configure the...

You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?A ....

HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated

HOTSPOT You need to select which setting needs to be configured for each setup. Which settings should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Graphical user interface, text, application, email Description automatically generated

DRAG DROP You need to create the dashboards. Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or...

You need to configure the system to notify managers about unhappy patients. What should you do?A . Configure Omnichannel Insights. B. Set a routing rule for escalations. C. Change the value of the Monitor real-time customer sentiment option to Yes.View AnswerAnswer: C Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-monitor-real-time-customer-sentimentsessions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution....

You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator. Users in your organization must collaborate to develop the chatbot. You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power Automate User, and Transcript Viewer...

DRAG DROP You need to set up users with permissions to use the digital messaging channels. Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You...

HOTSPOT You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales representative. ✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally....