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When should the effectiveness of a problem workaround be assessed?
When should the effectiveness of a problem workaround be assessed?A . Whenever the workaround is usedB . Whenever the problem is resolvedC . Whenever the workaround becomes a known errorD . Whenever the problem is prioritizedView AnswerAnswer: A
When should a full risk assessment and authorization be carried out for a standard change?
When should a full risk assessment and authorization be carried out for a standard change?A . Each time the standard change is implementedB . When the procedure for the standard change is createdC . At least once a yearD . When an emergency change is requestedView AnswerAnswer: B
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?A . Incident managementB . Continual improvementC . Service request managementD . Problem managementView AnswerAnswer: B
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which practice has a purpose that includes ensuring that risks have been properly assessed?A . Service configuration managementB . Problem managementC . Service level managementD . Change controlView AnswerAnswer: D
What is an output?
What is an output?A . A possible event that could cause harm or lossB . Something created by carrying out an activityC . A result for a stakeholderD . A change of state that has significance for the management of a configuration itemView AnswerAnswer: B
The use of [?
Identify the missing word in the following sentence. The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.A . plansB . measurementC . processD . toolsView AnswerAnswer: B
Which statement about a ‘continual improvement register’ is CORRECT?
Which statement about a ‘continual improvement register’ is CORRECT?A . It should be managed at the senior level of the organizationB . It should be used to capture user demandC . There should only be one for the whole organizationD . It should be re-prioritized as ideas are documentedView AnswerAnswer:...
Which is NOT a key focus of the 'information and technology' dimension?
Which is NOT a key focus of the 'information and technology' dimension?A . Workflow management and inventory systemsB . Communication systems and knowledge basesC . Roles and responsibilitiesD . Security and complianceView AnswerAnswer: C
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?A . Change controlB . Continual improvementC . Problem managementD . Service deskView AnswerAnswer: C
What should be done for every problem?
What should be done for every problem?A . It should have a workaround to reduce the impactB . It should be prioritized based on its potential impact and probabilityC . It should be resolved so that it can be closedD . It should be diagnosed to identify possible solutionsView AnswerAnswer:...
