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Which statement about emergency changes is CORRECT?
Which statement about emergency changes is CORRECT?A . The testing of emergency can be eliminated in order to implement the change quicklyB . The assessment and authorization of emergency changes is expedited to ensure they can be implemented quicklyC . Emergency changes should be authorized and implemented as service requestsD...
Which practice updates information relating to symptoms and business impact?
Which practice updates information relating to symptoms and business impact?A . Service level managementB . Change controlC . Service request managementD . Incident managementView AnswerAnswer: D
What is described by the service value system?
What is described by the service value system?A . How all the components and activities of the organization work together as a system to enable value creationB . Services based on one or more products, designed to address needs of a target consumer groupC . Joint activities performed by a...
Which stakeholders co-create value in a service relationship?
Which stakeholders co-create value in a service relationship?A . Investor and supplierB . Consumer and providerC . Provider and supplierD . Investor and consumerView AnswerAnswer: B
How does information about problems and known errors contribute to 'incident management'?
How does information about problems and known errors contribute to 'incident management'?A . It enables quick and efficient diagnosis of incidentsB . It removes the need for regular customer updatesC . It removes the need for collaboration during incident resolutionD . It enables the reassessment of known errorsView AnswerAnswer: A
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?A . Progress iteratively with feedbackB . Focus on valueC . Think and work holisticallyD . Keep it simple and practicalView AnswerAnswer: D
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?A . Start where you areB . Collaborate and promote visibilityC . Keep it simple and practicalD . Optimize and automateView AnswerAnswer: C
How does a service consumer contribute to the reduction of disk?
How does a service consumer contribute to the reduction of disk?A . By paying for the serviceB . By managing server hardwareC . By communicating constraintsD . By managing staff availabilityView AnswerAnswer: C
Normal changes should be handled as service requests
Normal changes should be handled as service requestsA . 1 and 2B . 2 and 3C . 3 and 4D . 1 and 4View AnswerAnswer: A
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?
Identify the missing word in the following sentence. A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].A . assetsB . valuesC . elementsD . servicesView AnswerAnswer: D
