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Which practice involves the management of vulnerabilities that have been analysed but not resolved?
Which practice involves the management of vulnerabilities that have been analysed but not resolved?A . Change controlB . Service request managementC . Problem managementD . Service level managementView AnswerAnswer: C
What is an IT asset?
What is an IT asset?A . Any financially valuable component that can contribute to delivery of an IT product or serviceB . Any component that needs to be managed in order to deliver a serviceC . A request from a user mat initiates a service actionD . The removal of...
When should a full risk assessment and authorization be carried out for a standard change?
When should a full risk assessment and authorization be carried out for a standard change?A . Each time the standard change is implementedB . When the procedure for the standard change is createdC . At least once a yearD . When an emergency change is requestedView AnswerAnswer: B
Which dimension considers how knowledge assets should be protected?
Which dimension considers how knowledge assets should be protected?A . Organizations and peopleB . Partners and suppliersC . Information and technologyD . Value streams and processesView AnswerAnswer: C
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?A . Progress iteratively with feedbackB . Focus on valueC . Think and work holisticallyD . Keep it simple and practicalView AnswerAnswer: D
Which is NOT a component of the service value system?
Which is NOT a component of the service value system?A . The guiding principlesB . GovernanceC . PracticesD . The four dimensions of service managementView AnswerAnswer: D
Which guiding principle helps to ensure that better information is available for decision making?
Which guiding principle helps to ensure that better information is available for decision making?A . Keep it simple and practicalB . Think and work holisticallyC . Optimize and automateD . Collaborate and promote visibilityView AnswerAnswer: D
When should a change request be submitted to resolve a problem?
When should a change request be submitted to resolve a problem?A . As soon as a solution for the problem has been identifiedB . As soon as a workaround for the problem has been identifiedC . As soon as the analysis of the frequency and impact of incidents justifies the...
Which is a purpose of the 'engage' value chain activity?
Which is a purpose of the 'engage' value chain activity?A . Meeting expectations for quality, costs and time-to-marketB . Providing transparency and good relationshipsC . Ensuring the continual improvement of servicesD . Ensuring that the organization's vision is understoodView AnswerAnswer: B
Which statement about service desks is CORRECT?
Which statement about service desks is CORRECT?A . The service desk should work in close collaboration with support and development teamsB . The service desk should rely on self-service portals instead of escalation to support teamsC . The service desk should remain isolated from technical support teamsD . The service...
