- All Exams Instant Download
What includes governance as a component?
What includes governance as a component?A . PracticesB . The service value chainC . The service value systemD . The guiding principlesView AnswerAnswer: C
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?A . Service offeringB . Service provisionC . Service managementD . Service consumptionView AnswerAnswer: C
Which practice makes new services available for use?
Which practice makes new services available for use?A . Change controlB . Release managementC . Deployment managementD . IT asset managementView AnswerAnswer: B
Which role approves the cost of services?
Which role approves the cost of services?A . UserB . Change authorityC . SponsorD . CustomerView AnswerAnswer: C
Which gives a user access to a system?
Which gives a user access to a system?A . Service requirementB . Service agreementC . Service consumptionD . Service provisionView AnswerAnswer: D
Which is included in the purpose of the 'service level management' practice?
Which is included in the purpose of the 'service level management' practice?A . To maximize the number of successful service and product changesB . To ensure accurate information about the configuration of services is availableC . To set clear business-based targets for service levelsD . To ensure that suppliers and...
Which term relates to service levels aligned with the needs of service consumers?
Which term relates to service levels aligned with the needs of service consumers?A . Service managementB . WarrantyC . CostD . UtilityView AnswerAnswer: B
What is the definition of a known error?
What is the definition of a known error?A . An unplanned interruption to a service, or reduction in the quality of a serviceB . A cause, or potential cause, of one or more incidentsC . A problem that has been analysed and has not been resolvedD . Any change of...
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?A . It should always be used to support direct observationB . It should always be used instead of direct observationC . Measured data is always more accurate than direct observationD . The act...
Which is the BEST description of the value of a service to a customer?
Which is the BEST description of the value of a service to a customer?A . The amount of money the customer pays for using the serviceB . The financial return the customer gets from using the serviceC . The outcomes the customer receives by using the serviceD . The customer's...
