ITILFND_V4 exam

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?A . Service level managementB . Service configuration managementC . Relationship managementD . Continual improvementView AnswerAnswer: D

Which describes the utility of a service?A . A service that is fit for useB . A service that meets its service level targetsC . A service that increases constraints on the consumerD . A service that supports the performance of the consumerView AnswerAnswer: D

What helps diagnose and resolve a simple incident?A . Rapid escalationB . Formation of a temporary teamC . The use of scriptsD . Problem prioritizationView AnswerAnswer: C

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?A . Only add controls and metrics when they are neededB . Design controls and metrics first, then remove those not adding valueC . Design controls and metrics and add them individually until all are implementedD ....

Which dimension considers data security and privacy?A . Organizations and peopleB . Information and technologyC . Partners and suppliersD . Value streams and processesView AnswerAnswer: B

How are target resolution times used in the 'incident management' practice?A . They are agreed, documented, and communicated to help set user expectationsB . They are established, reviewed, and reported to ensure that customers are happy with the serviceC . They are initiated, approved, and managed to ensure that predictable...

Which practice involves the management of vulnerabilities that were not identified before the service went live?A . Service request managementB . Problem managementC . Change controlD . Service level managementView AnswerAnswer: B

Which is a recommendation of the guiding principle 'think and work holistically'?A . Conduct a review of existing service management practices and decide what to keep and what to discardB . Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely...

Which value chain activity ensures that products meet stakeholder expectations for quality?A . Design and transitionB . EngageC . Obtain/buildD . PlanView AnswerAnswer: A

Which value chain activity ensures that service components meet agreed specifications?A . PlanB . Design and transitionC . buildD . Deliver and supportView AnswerAnswer: C