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What are the three phases of 'problem management'?
What are the three phases of 'problem management'?A . Problem logging, problem classification, problem resolutionB . Incident management, problem management, change enablementC . Problem identification, problem control, error controlD . Problem analysis, error identification, incident resolutionView AnswerAnswer: C
Which is part of service provision?
Which is part of service provision?A . The management of resources configured to deliver the serviceB . The management of resources needed to consume the serviceC . The grouping of one or more services based on one or more productsD . The joint activities performed to ensure continual value co-creationView...
Identify the missing words in the following sentence. The management of information security incidents usually requires [?].
Identify the missing words in the following sentence. The management of information security incidents usually requires [?].A . Immediate escalationB . Specialist teamsC . A separate processD . Third party supportView AnswerAnswer: C
Which statement about outcomes is CORRECT?
Which statement about outcomes is CORRECT?A . Outcomes are one or more services that fulfill the needs of a service consumerB . Service providers help service consumers achieve outcomesC . Outcomes help service consumers achieve outputsD . Helping service consumers achieve outcomes reduces service provider costsView AnswerAnswer: B
What is a recommendation of the ‘focus on value’ guiding principle?
What is a recommendation of the ‘focus on value’ guiding principle?A . Make ‘focus on value’ a responsibility of the managementB . Focus on the value of new and significant projects firstC . Focus on value for the service provider firstD . Focus on value at every step of the...
Which statement about outcomes is CORRECT?
Which statement about outcomes is CORRECT?A . An outcome can be enabled by more than one outputB . Outcomes are how the service performsC . An output can be enabled by one or more outcomesD . An outcome is a tangible or intangible activityView AnswerAnswer: A
Which stakeholders co-create value in a service relationship?
Which stakeholders co-create value in a service relationship?A . Investor and supplierB . Consumer and providerC . Provider and supplierD . Investor and consumerView AnswerAnswer: B
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?A . Change controlB . IT asset managementC . Service deskD . Service request managementView AnswerAnswer: D
effect on [?
Identify the missing word in the following sentence. A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].A . assetsB . valuesC . elementsD . servicesView AnswerAnswer: D
What is defined as any component that needs to be managed in order to deliver an IT service?
What is defined as any component that needs to be managed in order to deliver an IT service?A . A service requestB . A configuration item (CI)C . An incidentD . An IT assetView AnswerAnswer: B
