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The processes
The processesA . 1, 2 and 3 onlyB . 1, 3 and 4 onlyC . 2, 3 and 4 onlyD . All of the aboveView AnswerAnswer: D
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?A . Reduced total cost of ownershipB . Improved quality of serviceC . Improved Service alignment with business goalsD . Better balance of technical skills to support live servicesView AnswerAnswer: D
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Which process or function is responsible for monitoring activities and events in the IT infrastructure?A . Service level managementB . IT operations managementC . Capacity managementD . Incident managementView AnswerAnswer: B
Which of the following BEST describes service strategies value to the business?
Which of the following BEST describes service strategies value to the business?A . Allows higher volumes of successful changeB . Reduction in unplanned costs through optimized handling of service outagesC . Reduction in the duration and frequency of service outagesD . Enabling the service provider to have a clear understanding...
Availability management is directly responsible for the availability of which of the following?
Availability management is directly responsible for the availability of which of the following?A . IT services and componentsB . IT services and business processesC . Components and business processesD . IT services, components and business processesView AnswerAnswer: A
Which one of the following is concerned with policy and direction?
Which one of the following is concerned with policy and direction?A . Capacity managementB . GovernanceC . Service designD . Service level managementView AnswerAnswer: B
What are the categories of event described in the ITIL service operation book?
What are the categories of event described in the ITIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?A . The service level managementB . The IT service continuity managementC . The service catalogue managementD . The supplier managementView AnswerAnswer: D
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?A . The change authorization boardB . The change advisory boardC . The change implementerD . The change managerView AnswerAnswer: B
Where would you expect incident resolution targets to be documented?
Where would you expect incident resolution targets to be documented?A . A service level agreement (SLA)B . A request for change (RFC)C . The service portfolioD . A service descriptionView AnswerAnswer: A
