Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?A . The Deming CycleB . The continual service improvement approachC . The seven-step improvement processD . The service lifecycleView AnswerAnswer: A