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Responsibilities and dependencies for both parties
Responsibilities and dependencies for both partiesA . 1 and 2 onlyB . 1 and 3 onlyC . 2 and 3 onlyD . All of the aboveView AnswerAnswer: D
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?A . Service level managementB . Service catalogue managementC . Demand managementD . Service transitionView AnswerAnswer: B
The BEST description of an incident is:
The BEST description of an incident is:A . An unplanned disruption of service unless there is a backup to that serviceB . An unplanned interruption to service or a reduction in the quality of serviceC . Any disruption to service whether planned or unplannedD . Any disruption to service that...
In which document would you expect to see an overview of actual service achievements against targets?
In which document would you expect to see an overview of actual service achievements against targets?A . Operational level agreement (OLA)B . Capacity planC . Service level agreement (SLA)D . SLA monitoring chart (SLAM)View AnswerAnswer: D
What should a release policy include?
What should a release policy include?A . The process owner and process manager for each type of releaseB . The roles and responsibilities for incident and problem resolutionC . The naming convention and expected frequency of each type of releaseD . The naming convention for all configuration items (CI) recorded...
What should a release policy include?
What should a release policy include?A . The process owner and process manager for each type of releaseB . The roles and responsibilities for incident and problem resolutionC . The naming convention and expected frequency of each type of releaseD . The naming convention for all configuration items (CI) recorded...
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service design package (SDP)D . A service charterView AnswerAnswer: C
ITIL represents best practice
ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
Which one of the following do technology metrics measure?
Which one of the following do technology metrics measure?A . ComponentsB . ProcessesC . The end-to-end serviceD . Customer satisfactionView AnswerAnswer: A
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?A . Implementing service and process improvementsB . Reviewing measurements and metricsC . Creating a baselineD . Defining measurable targetsView AnswerAnswer: D
