- All Exams Instant Download
After a workaround has been found
After a workaround has been foundA . 2 onlyB . 1 onlyC . Neither of theaboveD . Both of the aboveView AnswerAnswer: D
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?A . Technical managementB . IT operations managementC . Request fulfillmentD . Applications managementView AnswerAnswer: B
Choosing which CIs to record will depend on the level of control an organization wishes to exert.
Choosing which CIs to record will depend on the level of control an organization wishes to exert.A . 1 onlyB . 2 onlyC . Both of the aboveD . Neither of the aboveView AnswerAnswer: C
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?A . Review and analyze Service Level Achievement resultsB . Identifyactivities to improve the efficiency of service management processesC . Improve the cost effectiveness of IT services without sacrificing customer satisfactionD . Conduct activities to deliver and manage services...
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?A . Be accountable for the outcome of an activityB . Perform an activityC . Be kept up-to-date onthe progress of an activityD . Manage an activityView AnswerAnswer:...
Which statement about the emergencychange advisory board (ECAB) is CORRECT?
Which statement about the emergencychange advisory board (ECAB) is CORRECT?A . The ECAB considers every high priority request for change (RFC)B . Amongst the duties of the ECAB is the review of completed emergency changesC . The ECAB will be used for emergency changes where there may notbe time to...
Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Which process or function is responsible for monitoring activities and events in the IT infrastructure?A . Service level managementB . IT operations managementC . Capacity managementD . Incident managementView AnswerAnswer: B
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?A . Configuration baselineB . Project baselineC . Change baselineD . Asset baselineView AnswerAnswer: A
Those that have been withdrawn from service
Those that have been withdrawn from serviceA . 1 and 3 onlyB . All of the aboveC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: B
