ITIL exam

Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?A . Service StrategyB . Continual Service ImprovementC . Service OperationD . Service DesignView AnswerAnswer: B

Within service design, what is the key outputhanded over to service transition?A . Measurement, methods and metricsB . Service design packageC . Service portfolio designD . Process definitionsView AnswerAnswer: B

In terms of adding value to the business, which one of the following describes service operation s contribution?A . The cost of the service is designed, predicted and validatedB . Measures for optimization are identifiedC . Service value is modeledD . Service value is visible to customersView AnswerAnswer: D

Which process would be used to compare the value that newer services have offered over those they have replaced?A . Availability managementB . Capacity managementC . Service portfolio managementD . Service cataloguemanagementView AnswerAnswer: C

Which of the following is NOT an objective of service transition?A . To ensure that a service can be operated, managed and supportedB . To providetraining and certification in project managementC . To provide quality knowledge and information about services and service assetsD . To plan and manage the capacity...

Which process would ensure that utility and warranty requirements are properly addressed in service designs?A . Availability managementB . Capacity managementC . Design coordinationD . Release managementView AnswerAnswer: C

Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Providesthe rights for users to be able to use a service or group of servicesC . To prevent problems and resulting Incidents from happeningD ....

Which of the following BEST describes partners'in the phrase people, processes, products and partners"?A . Suppliers, manufacturers and vendorsB . CustomersC . Internal departmentsD . The facilities management functionView AnswerAnswer: A

Which process is responsible for ensuring that appropriate testing takes place?A . Knowledge managementB . Release and deployment managementC . Service asset and configuration managementD . Service level managementView AnswerAnswer: B