Which one of the following activities is NOT part of the Deming Cycle?
Which one of the following activities is NOT part of the Deming Cycle?A . ActB . PlanC . DoD . Co-ordinateView AnswerAnswer: D
Which of the following is the correct definition of an outcome?
Which of the following is the correct definition of an outcome?A . The results specific to the clauses in a service level agreement (SLA)B . The result of carrying out an activity, following a process or delivering an IT serviceC . All the accumulated knowledge of the service providerD ....
Which process will regularly anal0yse incident data to identify discernibletrends?
Which process will regularly anal0yse incident data to identify discernibletrends?A . Service level managementB . Problem managementC . C0hange managementD . Event managementView AnswerAnswer: B
Which of the following is an enabler of best practice?
Which of the following is an enabler of best practice?A . StandardsB . TechnologyC . Academic researchD . Internal experienceView AnswerAnswer: B
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?A . Implementing service andprocess improvementsB . Reviewing measurements and metricsC . Creating a baselineD . Defining measurable targetsView AnswerAnswer: D
Which one of the following is an objective of release and deployment management?
Which one of the following is an objective of release and deployment management?A . To standardize methods and procedures used for efficient and prompt handling of all changesB . To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)C . To...
Which one of the following is the purpose of service level management?
Which one of the following is the purpose of service level management?A . To carry out the service operations activities needed to support current IT servicesB . To ensure that sufficient capacity is provided to deliver the agreed performance of servicesC . To create and populate a service catalogueD ....
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which process is responsible for discussing reports with customers showing whether services have met their targets?A . Continual service improvementB . Change managementC . Service level managementD . Availability managementView AnswerAnswer: C
What are the categories of event described in the UIL service operation book?
What are the categories of event described in the UIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C
Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C