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Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?A . RACI modelB . Incident modelC . Continual service improvement (CSI) approachD . The Deming CycleView AnswerAnswer: A
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?A . Resources are types of service asset and capabilities are notB . Resourcesand capabilities are both types of service assetC . Capabilities are types of service asset and resources are notD . Neither capabilities nor resources are types of service...
Which process will regularly anal0yse incident data to identify discernibletrends?
Which process will regularly anal0yse incident data to identify discernibletrends?A . Service level managementB . Problem managementC . C0hange managementD . Event managementView AnswerAnswer: B
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?A . Review and analyze Service Level Achievement resultsB . Identifyactivities to improve the efficiency of service management processesC . Improve the cost effectiveness of IT services without sacrificing customer satisfactionD . Conduct activities to deliver and manage services...
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?A . Service strategyB . Service designC . Service transitionD . Service operationView AnswerAnswer: B
drops below acceptable limits?
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?A . Service asset and configuration managementB . Event managementC . Service catalogue managementD . Problem managementView AnswerAnswer: B
Which of the following is NOT one of thefive individual aspects of service design?
Which of the following is NOT one of thefive individual aspects of service design?A . The design of the service portfolio, including the service catalogueB . The design of new or changed servicesC . The design of market spacesD . The design of the technology architecturesView AnswerAnswer: C
Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Reduction in the duration and frequency of service outages
Reduction in the duration and frequency of service outagesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: C
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?A . Service catalogue managementB . Service asset and configuration managementC . Change managementD . Information security managementView AnswerAnswer: D
