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known as?
What is the result of carrying out an activity, following a process or delivering an IT service known as?A . OutcomeB . IncidentC . ChangeD . ProblemView AnswerAnswer: A
What are underpinning contracts used to document?
What are underpinning contracts used to document?A . The provision of IT services or business services by a service providerB . The provision of goods and services by third party suppliersC . Service levels that have been agreed between the internal service provider and their customerD . Metrics and critical...
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?A . Technical managementB . IT operations managementC . Request fulfillmentD . Applications managementView AnswerAnswer: B
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?A . Technical managementB . IT operations managementC . Request fulfillmentD . Applications managementView AnswerAnswer: B
How many people should be accountable for aprocess as defined in the RACI model?
How many people should be accountable for aprocess as defined in the RACI model?A . As many as necessary to complete the activityB . Only one - the process ownerC . Two - the process owner and the process enactorD . Only one - the process architectView AnswerAnswer: B
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?A . A changeB . A change modelC . A change requestD . A change advisory boardView AnswerAnswer: A
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?A . Review and analyze Service Level Achievement resultsB . Identifyactivities to improve the efficiency of service management processesC . Improve the cost effectiveness of IT services without sacrificing customer satisfactionD . Conduct activities to deliver and manage services...
Which process is responsible for low risk, frequently occurring, low cost changes?
Which process is responsible for low risk, frequently occurring, low cost changes?A . Demand managementB . Incident managementC . Release and deployment managementD . RequestfulfillmentView AnswerAnswer: D
Which one of the following is NOT the responsibility of service catalogue management?
Which one of the following is NOT the responsibility of service catalogue management?A . Ensuring that information in the service catalogue is accurateB . Ensuring that service level agreements are maintainedC . Ensuring that information in the service catalogue is consistent with information in the service portfolioD . Ensuring that...
Which role is responsible for carrying out the activities of a process?
Which role is responsible for carrying out the activities of a process?A . Process ownerB . Change managerC . Service managerD . Process practitionerView AnswerAnswer: D
